Oxfam UNwrapped
OXFAM

FAQ

Q + A

Here are answers to some of the questions that many people ask about this amazing concept.

Do people in poor communities really receive clean water after I buy 'Safe Water'?

They get more than just water because we at Oxfam Hong Kong aim for sustainable development in all our programmes. That means your donation is likely to also cover other parts of the project, such as providing public sanitation facilities and promoting hygiene in poor areas. (See the ‘How it works’ section for more information.)

If someone gets clean water, what do I get?

You receive the satisfaction of making a difference in the world. You also receive a card to give to the special person for whom you are making this donation. Inside the card, we will outline information about how much your donation can achieve.

Can I send the card myself?

Yes, you can, or we can send the card directly to the recipient. If you want us to send it, you can even write a message that we'll put on the card and send on.

What will the card look like?

Here are samples:
Printed cards:

(Note: you can also choose a blank card, with no personalised message, to be sent directly to you.)

E-cards:

How long does it take for a card to be delivered?

We need 1-2 days to process your order form, while the post office needs roughly 1-2 more days for mail that is delivered within Hong Kong. Delivery times may vary though, especially during Christmas or Lunar New Year.

How secure is my information in your computer?

The personal information you provide to Oxfam Hong Kong is treated as strictly confidential and will only be used for purposes of receipting, communication on development and emergency relief matters, fundraising, employment recruitment and purposes in line with the mission of Oxfam Hong Kong. The Hong Kong Personal Data (Privacy) Ordinance entitles you the right of access and correction with respect to personal data. Request for personal data access and correction should be made to Oxfam Hong Kong in writing. Please fax us at (852) 2527 6213 or mail the request to Oxfam Hong Kong, 17/F, China United Centre, 28 Marble Road, North Point, Hong Kong. Please mark the request to the attention of Donor Servicing Team (for donors) or other relevant departments.

Thank you for supporting Oxfam Hong Kong!